customer service: frequently asked questionscontact usOur Customer Care Team is available: Monday thru Friday 8AM to 5PM PT. Phone:866-784-5201 Mail: Email: Please send a message to the email address below that best suits your needs. We will work to get back to you ASAP! Questions about your order?Please send a detailed message to: custcare@stilacosmetics.com. Note: If you're contacting us about a return or a damaged item please remember to include your order number in the email. Questions about products or need makeup advice?Please send a detailed message to: asksarah@stilacosmetics.com. PR questions or requests?Please send a detailed message to: pr@stilacosmetics.com. Artistry Relations Inquiries?Please send a detailed message to: vmartin@stilacosmetics.com Interested in becoming a Stila retailer?Please send a detailed message to: newretailer@stilacosmetics.com. Interested in employment opportunities?For employment opportunities, please forward a cover letter and resume to: jobs@stilacosmetics.com Or mail to: Why register at stila?Think of all the cool perks you'll receive... special offersBy registering you may take advantage of exclusive shopping offers, special promotions, receive samples with your order and much, much more! our ever-popular newsletter Our newsletters will keep you informed on new products and trends, pro-artist tips and looks, exclusive online offers, and special in-store events. quick and easy checkout Enjoy the convenience of storing your shipping and billing information! it's easy, just click here. Back to topForgot your password?No worries! If you're a registered shopper simply click here and enter your email address. We'll send you your password right away! Back to topHow do I opt out of email?We know how it is when the inbox starts to overflow, so we've made it easy to opt-out. Just click here. But we hope you won't! Our email newsletters almost always contain exclusive offers and special discounts. Plus, you'll be the first to know about new product launches and other fun events. Okay, if you really insist on unsubscribing, here's the link: Please remove me from your email list. Back to topHow soon will it arrive?Monday through Friday (excluding major holidays) most orders are processed within 24 hours of receipt. Orders placed after 12:00 pm pst will be processed the next business day. Orders placed on weekends and holidays will process on Monday or the next business day. Orders will be shipped in 3-5 business days and will be delivered between 7-10 days. Orders for Priority Shipping will be processed the same day if received by 11:00 am Pacific time. For international orders, please click here to find out when you order will arrive Back to topInternational ShippingVisit our international link for country availability. click here Back to topWhy did my order get cancelled?Yikes! We're always sorry to see an order get cancelled, and when that happens it's usually due to one of the following reasons:
Fear not - you will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order or out of stock item. please contact our customer care team at 866-784-5201 or via this email address: custcare@stilacosmetics.com. Back to topWhat's this stuff on the label?
1. PRODUCT IDENTITY This is a statement of what the product is 2. NET CONTENTS Here you'll find the amount of product in the package. The "e" following the volume declaration is a guarantee that the product has been filled in accordance with the average system of measures used in the european union (EU). 3. PRODUCT INGREDIENTS This lists all ingredients used in the formula in descending order of concentration. This is especially important for those people who are seeking a specific ingredient or want to avoid one. In addition, our ingredient listing now includes the various components of a fragrance ingredient previously not listed. This is important information for that percentage of the population who may be sensitive to certain components of fragrances. 4. DIRECTIONS FOR USE How, when and where to use the product. 5. COUNTRY OF ORIGIN The country that manufactures or produces the product. 6. NAME/LOCATION OF MANUFACTURER OR DISTRIBUTOR Informs you who made the product and where the manufacturer or distributor is located. The London address and post code is underlined to indicate the main contact office in the EU. Product inquiries can be sent to this address.
9. Tells you to look elsewhere in the packaging for additional information, for example in a leaflet, card or tag. Other facts you should know: Our product safety testing requires a collaboration of experts across several sciences to ensure the excellence and quality of all products brought to market. Our products contain ingredients of the highest quality. The levels of concentration of all ingredients in our products are safe for consumer use. We do not test ingredients or products on animals, nor do we ask others to test on our behalf. Our company is in full compliance with the labeling regulations set forth in the 7th Amendment to the European Union Cosmetics Directive. Back to topIs this site secure?Yes, and very much so! At stila, we take security very seriously, and we understand how important it is to our shoppers - after all we're shoppers, too! When you place an order on stila's website, we encode your information using Secure Socket Layer (SSL) encryption technology. This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely. In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
Is there a maximum order size?We regret that we must limit orders to no more than five (5) units of any item. If you have any questions please contact us toll-free at 866-784-5201 or via email at custcare@stilacosmetics.com and we will be happy to assist. Back to topHow do I use a coupon code?Enter your coupon code during the 3rd step of checkout.(Before confirming your order). When a coupon code is accepted, the offer will be displayed on the Final Review page. FYI: One code may be used per person and only regular priced items are eligible Pro artists are exempt from using coupon codes. Back to topOut of stock?Don't you hate it when that happens? If an item you've selected is temporarily out of stock at the time of your order, you will be unable to add it to your shopping bag. But don't despair, because often times a new shipment will be arriving soon! Please send us an email at custcare@stilacosmetics.com to inquire when the item will be available for purchase. Back to topDo you charge tax?It's not like we want to - but the law's the law! We are required to collect sales tax on orders being shipped to the following states: California, Florida, Illinois, New Jersey, Texas and Washington. If you have other questions regarding sales tax, please feel free to email us at custcare@stilacosmetics.com. Back to topWhat are my payment options?We accept:
Credit cards with billing addresses outside the U.S. FYI: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. Note: Credit card billing address must be correct. Address's that do not match will delay us processing your order. Back to topHow do I return something?If for any reason you are not satisfied with your stila purchase, simply return it within 30 days of your the purchase date. There are very few exceptions (see details below). The steps are simple: Contact our customer care team at 866-784-5201 or via email at custcare@stilacosmetics.com to obtain a return authorization #. This is very important since stilacosmetics.com will not process any returns without an authorization #. Package your return item in a well padded envelope or box to prevent damage in transit, and enclose a note with both return authorization and order number inside your return package. Remember we can only credit you for the items received back in our warehouse. All returns should be addressed to: stila c/o OHL 6677 Box Springs Blvd Riverside CA 92507 Important: Be sure to write your return authorization # on the outside of your package. Ship the package to us via United States Postal Service (USPS), UPS or FedEX. We are sorry but return shipping fees are not refundable. Important: Please keep tracking info for your records. Once your return is received and inspected by our distribution center Customer care will process your return. You should see a credit to your card within one billing cycle. Please note: Only products purchased on stilacosmetics.com may be returned for a refund. Sorry, but we do not accept returns on last call or discounted items. Items will be marked as non-returnable. If you received a free gift item and you are returning your order, you must include the free gift in your return. stilacosmetics.com does not process exchanges at this time. If you have questions about returns or damages, please contact our customer care team at 866-784-5201 or via email at custcare@stilacosmetics.com. Back to topWhat if my order is damaged?When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 866-784-5201 or email us at custcare@stilacosmetics.com. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please keep the box, packing materials and the damaged items for inspection by the carrier. Back to topWhat are my shipping options?All stila orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your stila online package. Please select the option that best suits your delivery needs during "checkout". ground shipping ($5.95) Most orders shipped via standard service are processed and shipped in 3 - 5 business days, depending on product availability. Most ground shipments are delivered within 7 - 10 business days from the order's ship date. second day air ($12.95) Most of these orders are delivered within 2 - 3 business days from the order's ship date. See IMPORTANT NOTE below. If you spend $50 you get free ground shipping. IMPORTANT NOTE: Are there shipping restrictions?Orders are shipped on business days only. Business days are Monday through Friday, excluding federal holidays in the United States. Some items sold by stila online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At stila online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. we apologize for any inconvenience. Orders shipped to APO/FPO and PO Box addresses can only be delivered via ground shipping. We accept orders being shipped to Alaska and Hawaii but some restrictions and special handling may apply. We apologize that we are unable to ship to the U.S. Territories of Puerto Rico, Guam, and U.S. Virgin Islands at this time. Back to topDo you have a discount program for industry professionals?Yes we do! If you are a makeup artist, model, actor or you work in the entertainment business, you may be eligible for a special discount. To find out more, click here Back to topDo you have a Rewards Program?Yes we do! Click here for more details Back to topCan my order be delivered internationally?Yes. Through our partnership with FiftyOne, we are pleased to provide an enhanced international shopping experience . International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping and much more. Once you confirm your preferences, you will be able to see products priced in your selected currency. Back to topWhat is FiftyOne?FiftyOne is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of your choice, aggressive international shipping costs and the lowest possible guaranteed order total. The FiftyOne solution allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty. Back to topAre there surcharges for shipping?International shipping is calculated and displayed during the FiftyOne Global Checkout based on a number of factors including: the shipping method; the types and quantity of items you are purchasing; the total weight of the items and the destination country postal code. Back to topWhy can't I order some products at check out?Due to size, customs, and Department of Transportation restrictions, as well as some applicable laws, certain items available for sale on our site may not be available for shipment to all destinations. Due to these restrictions you may see items available for sale on our U.S. site, but not on our international site, or items for sale on our international site, that may not be available for shipment to all destinations. Accordingly, you may be asked to remove an item from your shopping bag if your specific destination does not permit the shipment or import of that item. Back to topI live in the U.S., can I use FiftyOne to ship an order internationally but pay in U.S. Dollars (USD)?Yes, FiftyOne supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a U.S. credit card. This also works if you're an American traveling or living abroad. Back to topWhat are my international shipping options?Below is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
Shipping times indicated above do not include processing times. Some orders may take 1-5 business days to process. Back to topHow much does international shipping cost?International shipping is calculated based on a number of factors including the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and guaranteed during the FiftyOne global checkout based on the items you are purchasing and your shipping destination. Back to topDo you ship to U.S. military addresses (APO/FPO)?Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S. Back to topHow will I know how much my order will cost?Just add items to your basket and click on the checkout button. FiftyOne will calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. Back to topHow can I track my international order?You can track the progress of your international package(s) here. Back to topWhen am I billed?Your credit card will be billed by FiftyOne at the time your parcel(s) leave the U.S. Back to topWhat will my credit card statement say?Your credit card will be billed by FiftyOne and your credit card statement will read "51*Stila" where 51 denotes the FiftyOne network. Back to topWhat is your return policy for international orders?If we request a return for a situation that is a result of our error, the full cost of the merchandise, shipping charges, customs, tariffs and taxes will be refunded. Such an error may include receipt of incorrect, defective, or damaged merchandise. Please contact us if you feel we have made such an error. Please do not discard the merchandise unless we direct you to do so. Stilacosmetics.com is not responsible for any unauthorized return, or any parcel lost or damaged if you choose to ship the return back uninsured or without tracking. Exchanges and ReturnsItems sold through Stilacosmetics.com's international service are final sale. We're sorry, but we do not process exchanges or returns at this time unless we have made an error with your order (see above). Restricted ItemsDue to size and customs restrictions some items available for sale in the U.S. are not available for international shipment; consequently you may see items available for sale on our U.S. site, but not on our international site. Additionally, you may be asked to remove an item from your shopping bag if your specific destination country does not permit the import of that item. Shipping to the U.S. from an International LocationAt this time orders with international payment methods cannot be shipped to the U.S. All shipments to a U.S. address must be placed with a U.S. credit card. CancellationsTo request cancellation of an order you have placed, please contact our Customer Care department by email: internationalorders@Stilacosmetics.com While we cannot guarantee that your order can be cancelled, we will do our best to halt shipment. Please note, we are unable to edit or modify an order that has already been placed. (Including changes to your billing information, shipping address, and/or item quantity modifications.) In order to make any changes to an existing order, it must be cancelled and replaced with the corrected information. Back to topHow do I place an order, and what payment methods do you accept?To view your order total, add the items you are interested in to your shopping bag and click on the FiftyOne Global Checkout button. Your total will be calculated in your preferred currency, including all shipping costs from the U.S. to your selected international destination, and any applicable customs tariffs and taxes as determined by the destination customs authority. Additional CostsThere will be no additional costs when you receive your order. When you use the FiftyOne Global Checkout, you will be provided with a guaranteed order total in your selected currency. The order total presented will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as C.O.D. charges. Payment MethodsWe can accept Visa or MasterCard payment for any transaction. These are the only payment options we accept at this time, but we will continue to add payment options in the coming months. BillingYour credit card will be billed by FiftyOne at the time your package(s) leaves the U.S .Customs Tariffs and TaxesCustoms tariffs and taxes are set by the destination country and are determined based on a combination of the country of origin or manufacture of the goods being purchased, and the classification of that merchandise. The amount of applicable customs tariffs and taxes will vary by country and will be determined and guaranteed by FiftyOne within the Global Checkout. Gift CardsGift cards are not available for sale in currencies other than USD or for shipment to international customers. Price AdjustmentsDue to various factors, such as the length of shipping time, customs tariffs and taxes, we cannot perform price adjustments should an item go on sale between the time of purchase and delivery to your destination. Back to topHow do I know that my billing information is secure?All credit card numbers are stored on a computer that is not connected to the Internet. When you type in your credit card information, the complete credit card number is transferred to this secure computer across a proprietary, one-way interface. This computer is not accessible by network or modem, and the card information is not stored anywhere else. A secure server safeguards shopping transactions over the Internet by encoding information passing between computers at different locations. Using our secure server means that your credit card number, name, address, and other information is guarded as it travels to our store. This is accomplished using a Secure Sockets Layer (SSL). Secure Sockets Layer is the protocol we offer for safely transferring sensitive information over the Web. When you connect to Stilacosmetics.com using the secure server, all sensitive information, including your credit card number, is encrypted. Back to topHow do I contact the Customer Care department?If you are unable to get the answers you need through our frequently asked questions, you can contact our Customer Care department by e-mail: internationalorders@Stilacosmetics.com . Back to topWhat are Stilacosmetics.com Terms of Use?Thank you for visiting our Web site (the "Site"). Stilacosmetics.com is a leading online prestige cosmetics brand store. The Site is designed to provide a convenient, private and informative shopping experience for consumers . Accessible 24 hours a day, 7 days a week.Stilacosmetics.com wants each visitor to the Site ("you") to have a safe, pleasurable visit, so we have established the following terms and conditions so that we (we and you) know what to expect from each other. By using the Site you agree to be bound by the terms set forth herein. We may make changes to the Site, these Terms of Use, or the policies and conditions that govern the use of the Site at any time. We encourage you to review the Site and these terms periodically for any updates or changes. Your continued access or use of the Site shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes. PRIVACYPlease review our Privacy Policy, which also governs your visit to the Site, to understand our practices. ELECTRONIC COMMUNICATIONSWhen you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. YOUR ACCOUNT OBLIGATIONSIn consideration of your use of the Site, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information (the "Account Information") and (b) maintain and promptly update the Account Information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site. Account Information and certain other information about you is subject to our Privacy Policy. For more information, please see our full privacy policy by clicking here. YOUR CONDUCTAny conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Site will not be permitted. You agree to use the Site only for lawful purposes. You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site. SWEEPSTAKES AND CONTESTSFrom time to time, we may offer and/or co-sponsor contests, sweepstakes, and games on the Site. Each of these activities shall be governed by specific rules accessible from the Site offering the promotion. SITE CONTENTYou acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, information and non-commercial use and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software, if any. COLOR/PRODUCT DESCRIPTIONWe have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition. LIMITATION OF LIABILITYUNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENETERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. You agree to indemnify and hold us, and our subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another. EXPORTThe U.S. export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations - including but not limited to the Export Administration Act and the Arms Export Control Act and not to transfer, by electronic transmission or otherwise, any Content derived from the Site to either a foreign national or a foreign destination in violation of such laws. OUR RIGHTSWe may elect to monitor areas of the Site by electronic or other means and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, Sponsors, Providers, Licensors, or Merchants. We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or to request the removal of such Content from the Site. We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer. In addition, we reserve the right to cancel any order or part of an order, or refuse service to anyone for any reason. Such reasons may include, but are not limited to, unauthorized coupon use, product availability, and price discrepancy. We reserve the right to charge fees or extra shipping charges for any product that is backordered. The posting of prices on our site is not an offer for sale of goods, and the order confirmation is not an acceptance of an offer to purchase goods. The contract for sale of goods between us and any customer is not entered into until we charge a valid credit card or otherwise accept payment. LINKS TO THIRD PARTY SITESOccasionally, we may make available a link to a third party's web site. These links will let you leave the Site. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse the site or its use or contents. SUBMISSIONSWe are pleased to hear from our customers and welcome your comments regarding our products and the Site. You may post reviews of products or services, comments, suggestions, or other material ("Submissions") so long as the content of your Submission is not unlawful, threatening, abusive, spiteful, defamatory, invasive of privacy, obscene, profane, sexually explicit, fraudulent or otherwise objectionable or injurious to third parties (including, but not limited to, any content that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate applicable law). You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your Submission. stilacosmetics.com, reserves the right (but not the obligation) to monitor, edit and remove any Submission but does not regularly review posted Submissions. By posting or sending us any Submission, you grant stilacosmetics.com, and its subsidiaries a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Submission throughout the world in any media. Submissions are subject to bazaarvoice terms and conditions, and privacy policy. You also grant stilacosmetics.com, bazaarvoice, and its subsidiaries the right to use the name you submit in connection with such Submission. By posting or sending us a Submission, you represent and warrant that you own or otherwise control all of the rights to the content in your Submission, that the content you provide is accurate, and that use of the content in your Submission does not violate this policy and will not cause injury to any person or entity. You agree to indemnify stilacosmetics.com and its subsidiaries against all claims and liabilities resulting from your Submission. stilacosmetics.com does not take any responsibility and assumes no liability for any Submission posted by you or any other person or entity. APPLICABLE LAWWe control the Site from our offices within the United States of America. We make no representation that the Content in the Site is appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. TERMINATIONThese terms are effective until terminated by either party. If you no longer agree to be bound by the Terms of Use, you must cease your use of the Site. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site. GENERAL INFORMATIONThese Terms of Use constitute the entire agreement between us (you and us) and govern the use of the Site. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site or the Terms of Use must be filed within one year after such claim or cause of action arose or be forever barred. The section titles in the Terms of Use are for convenience only and have no legal or contractual effect. COPYRIGHT COMPLAINTSWe respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied and is accessible on the Site in a way that constitutes copyright infringement, you may notify us by providing our copyright agent the following information:
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We know that reading cosmetic labels can be confusing. That's why we've created this nifty guide to help you decipher many of the odd symbols and statements that may appear on our labels.
7. This tells you the recommended number of months within which the product should be used after you have first opened and used it, provided the product has been stored under normal conditions and not exposed to extreme temperatures. For example (24M) means that you should replace this product within 24 months after first opening. The "period after opening" number will vary based upon the type of cosmetic product.
8. WARNINGS/CAUTIONS: informs you what to do and not do with the product.
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